Privacy Policy
Effective date: Not published — test only
Your privacy matters to us. This policy explains what information Heavenly Scent handles when you use the Heavenly Scent mobile app or website and the choices available to you.
1. Who we are
Heavenly Scent is an online store operated in Egypt. This policy explains how Heavenly Scent collects, uses, stores, and shares personal information when you use the Heavenly Scent mobile app or website.
2. Information we collect
We may collect your name, email address, phone number, Firebase account identifier, saved delivery addresses, order details, payment status and provider transaction references, cart and wishlist activity, customer-support communications, affiliate program information, device notification tokens, and technical diagnostic information such as app and operating-system versions, device type, crash logs, error stack traces, and app performance or hang information. If you choose a location on the map, we use the selected or device location to help create a delivery address. We process messages you choose to send to the Vera perfume assistant, but Heavenly Scent does not save Vera message content as chat history. We keep non-content usage counters to enforce limits and prevent misuse. We do not collect or store payment-card details. If you choose online payment, those details are entered on EasyKash's hosted payment page.
3. Sign-in information
Authentication is provided through Firebase Authentication. Depending on your device, you may sign in with a phone number, Google, or Sign in with Apple. Those providers process information under their own privacy policies. When Apple provides a private relay email address, Heavenly Scent stores and uses that relay address in the same way as any other account email.
4. How we use information
We use information to create and secure your account; keep your cart and wishlist; fulfil, deliver, and support orders; send service and optional promotional notifications; operate promotions and the affiliate program; prevent fraud and misuse; diagnose crashes and errors; provide perfume-profile comparisons through Vera; improve app reliability; and meet legal, accounting, and regulatory duties.
5. Device permissions
Location access is optional and is used only when you ask the app to help select a delivery location. Notification permission is optional and allows order updates and Heavenly Scent messages. Photo-library access is used only by authorized administrators who choose images to upload for store content. You can change permissions in your device settings.
6. Service providers and sharing
We share information only as needed with service providers that operate the app and store, including Firebase (authentication and notifications), Supabase (database, storage, and server functions), Sentry (error and crash reporting), Vercel (website hosting), EasyKash (hosted online payment processing), DeepInfra (AI processing for Vera), licensed fragrance-data providers used to resolve perfume profiles, mapping services used to display maps, and delivery or support providers needed to complete an order. We may also disclose information when required by law or to protect users, Heavenly Scent, or others. We do not sell personal information.
7. Retention
We keep account information while your account is active and only as long as needed for the purposes described here.
When you delete your account, its sign-in credential, active profile, saved addresses, cart, wishlist, and notification tokens are removed or erased. Historical sales records keep the buyer name and order phone entered for each order in an immutable ledger that only an active administrator can read. We do not currently configure automatic expiry for that ledger. Delivery addresses and contact details in order records are cleared after a deleted account’s order reaches a final status; records needed for accounting, disputes, or legal duties may remain.
Vera message content and perfume preferences are not retained by Heavenly Scent as conversation history; non-content request, token, and cost counters are retained for security, abuse prevention, and budgeting.8. Account deletion and your choices
Signed-in users can open the side drawer, choose Delete Account, and confirm the request inside the app. Deletion is permanent: your sign-in credential is removed and your account cannot be recovered. You may also contact us to ask about your information, correct it, or exercise rights available under applicable law.
9. Security and international processing
We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security. Our technology providers may process information outside Egypt, subject to their contractual safeguards and applicable law.
10. Children
Heavenly Scent is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information should contact us so we can review and delete it.
11. Changes to this policy
We may update this policy when our practices or legal obligations change. The current version and effective date will remain available on this page.
12. Contact us
For privacy questions or requests, email support@heavenlyscent.store or call +20 109 191 6446.